IT Support

Infrastructure Technical Focus

Managed Services

• On an average customers estimate 14 days of lost productivity per employee
• 60% of IT related costs are related to downtime of lost productivity
• 39% doing and another 17% considering doing network outsourcing

SilverTree provides remote monitoring and management of our clients’ critical applications, workstation, servers, switches, firewalls, networks and databases.  With this monitoring technology, we can proactively maintain your computer networks providing resolutions to issues in most cases before our clients realize there is a problem.

Our Helpdesk Technicians manage your servers and workstations remotely giving us the ability to reduce the mean time to repair and to minimize the downtime.

SilverTree monitors from our Network Operations Center (NOC) 24 hours a day, 365 days a year by certified engineers and technicians.

Data Infrastructure
We optimize the Network performance, up-time and security allowing our clients to share the resources and have access to business-critical information. We help clients respond faster to opportunities, achieve more from their operations, exceed their mission requirements, and meet the competition head-on using the latest available technologies on the market.

SilverTree has certified and skilled Engineers that can provide solutions such as:

• Active Directory Design and Implementation
• E-Mail Systems
• Network Security
• Network Infrastructure
• Anti-Virus Anti-Malware Applications
• Database Implementation

Technical Strategy

SilverTree understands that the network infrastructure is a major component of a Client’s business. Accordingly, SilverTree provides solutions based on our knowledge of the following:

• Extensive Background in TCP/IP Engineering and Troubleshooting
• Experience with Desktop Support and Troubleshooting
• Experience with Microsoft Networks and Back Office Products such as Exchange
• Experience with Internet Connectivity and Security
• Experience with Cisco Routers and Firewalls

Whether you are implementing an IT initiative, IT consolidation or integrating new technologies, we offer a variety of solutions and support that can assist you in design, development, implementation and help ensure end-user satisfaction while optimizing your IT infrastructure resources.